Privacy Policy

Effective Date: January 28, 2025

1. Introduction
Lucy's Veterinary Care ("LVC," "we," "us," or "our") is committed to protecting the privacy of our customers and their pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect
We collect personal information that you provide directly to us, including but not limited to:

  • Name

  • Phone number

  • Email address

  • Pet information (e.g., breed, age, medical history, treatment records)

  • Payment details (processed securely through third-party payment providers)

Additionally, we may collect certain information automatically, such as:

  • IP address

  • Browser type and device information

  • Interaction with our website and services

3. How We Use Your Information
We use your information to:

  • Provide, operate, and improve our veterinary services

  • Process transactions and send related information

  • Communicate with you regarding appointments, pet health updates, and service notifications

  • Comply with legal obligations and enforce our policies

4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information with:

  • Service providers who assist in our operations (e.g., payment processors, appointment scheduling platforms)

  • Legal authorities when required by law

  • Business partners in connection with co-branded promotions (with your consent)

5. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Text Messaging Opt-In and Opt-Out
We offer text messaging to provide appointment reminders, pet health updates, promotions, and other relevant information. By providing your mobile phone number, you consent to receive SMS messages from LVC.

  • Opting In: You may opt into text messaging by providing your phone number when scheduling an appointment, creating an account, or signing up through our website or in person.

  • Opting Out: You may opt out of receiving text messages at any time by replying "STOP" to any SMS message you receive from us. After you send "STOP," we will send you one final confirmation message and then you will no longer receive further messages. If you need assistance, you may reply "HELP" for more information.

  • Message & Data Rates: Message and data rates may apply depending on your mobile carrier.

  • Frequency: Message frequency varies based on your interactions with our services.

Lucy’s Veterinary Care respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

  • Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.

  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

  • Messages are recurring, and message frequency varies.

  • Contact Lucy’s Veterinary Care at 678-685-8297 or info@lucysvet.com for HELP or to STOP receiving messages.

  • Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to info@lucysvet.com or 678-685-8297. After unsubscribing, you will receive a final SMS to confirm you have unsuscribed and we will remove your number from our list within 24 hours.

  • You can send HELP for additional assitance, and you will receive a text including our Phone number, email and website. We are here to help you.

  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Lucy’s Veterinary Care will not sell, rent, or share the collected phone numbers.

7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, updating, or deleting your personal data

  • Opting out of marketing communications (via email or SMS)

  • Restricting or objecting to data processing

To exercise these rights, please contact us at [insert contact email].

8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the "Effective Date" listed at the top. Continued use of our services after any updates constitutes acceptance of the revised policy.

9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Lucy's Veterinary Care
1225 Winchester Parkway SE, Smyrna, GA 30080

678-685-8297