Privacy Policy

Effective Date: January 28, 2025

1. Introduction
Lucy's Veterinary Care ("LVC," "we," "us," or "our") is committed to protecting the privacy of our customers and their pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect
We collect personal information that you provide directly to us, including but not limited to:

  • Name

  • Phone number

  • Email address

  • Pet information (e.g., breed, age, medical history, treatment records)

  • Payment details (processed securely through third-party payment providers)

Additionally, we may collect certain information automatically, such as:

  • IP address

  • Browser type and device information

  • Interaction with our website and services

3. How We Use Your Information
We use your information to:

  • Provide, operate, and improve our veterinary services

  • Process transactions and send related information

  • Communicate with you regarding appointments, pet health updates, and service notifications

  • Comply with legal obligations and enforce our policies

4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information with:

  • Service providers who assist in our operations (e.g., payment processors, appointment scheduling platforms)

  • Legal authorities when required by law

  • Business partners in connection with co-branded promotions (with your consent)

5. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Text Messaging Opt-In and Opt-Out
We offer text messaging to provide appointment reminders, pet health updates, promotions, and other relevant information. By providing your mobile phone number, you consent to receive SMS messages from LVC.

  • Opting In: You may opt into text messaging by providing your phone number when scheduling an appointment, creating an account, or signing up through our website or in person.

  • Opting Out: You may opt out of receiving text messages at any time by replying "STOP" to any SMS message you receive from us. After you send "STOP," we will send you one final confirmation message and then you will no longer receive further messages. If you need assistance, you may reply "HELP" for more information.

  • Message & Data Rates: Message and data rates may apply depending on your mobile carrier.

  • Frequency: Message frequency varies based on your interactions with our services.

7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, updating, or deleting your personal data

  • Opting out of marketing communications (via email or SMS)

  • Restricting or objecting to data processing

To exercise these rights, please contact us at [insert contact email].

8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the "Effective Date" listed at the top. Continued use of our services after any updates constitutes acceptance of the revised policy.

9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Lucy's Veterinary Care
1225 Winchester Parkway SE, Smyrna, GA 30080

678-685-8297