Frequently Asked Questions
Location and Service Area
Where do you provide services? Smyrna, Vinings, and Cumberland, Georgia. We provide service within a 5 mile radius of the Smyrna Market Village which is 1265 W Spring St, Smyrna, GA 30080. More specifically, you must be Google Maps driving distance of 5 miles or less from your residence to 1265 W Spring St, Smyrna, GA 30080.
How can I request a visit if I live outside of your service area? We are excited that you would like to be a customer. If you would like to be the first to know when we provide service in your area, please sign-up for email updates.
About Mobile Veterinary Care
What is home veterinary care? We provide veterinary care for your cat or dog at your home residence. Depending on the owner preference, the cat or dog, and the exam or procedures required, services may be provided in your home and/or in our specialized veterinary vehicle. We have the capability to perform many services within your home, and we have a full set of capabilities in our veterinary vehicle.
Medical Records and Prescriptions
How do I get my pet's medical records to you? Please contact your prior veterinary office and ask them to send your pet's medical records including doctor's notes to firstname.lastname@example.org or fax to 877-885-8297.
How can I get prescription medications including flea & tick and heartworm products? By law, you must be our client in order for our veterinarian to prescribe medications for your pet. This requires a physical exam of your pet within the past 12 months. If we have examined your pet within the past 12 months, you can request medications or refills through our online pharmacy. The veterinarian must review and approve all prescription medication requests submitted through the online pharmacy.
How does the online pharmacy work? Our online pharmacy is a quick, easy, and convenient way to order medications and prescription foods and request refills. Prices are competitive, all medications are US manufactured (unlike other big name pet websites), and your pet's veterinarian reviews and approves all medications, thus ensuring that the correct product and dosage is ordered. All orders include free shipping to your home with no minimum order size, and orders ship very quickly if in stock. You can also setup automatic deliveries to save money and spend less time ordering refills and driving to the pharmacy to pickup those refills.
What kind of pets do you see? Cats and Dogs. We do not provide services for equine, bovine, or exotics (birds, lizards, snakes, mice).
Do you provide geriatric and end-of-life care? Yes, we provide care for your pet from birth through end-of-life. Our service is particularly helpful for geriatric and end-of-life where your pet is more likely to be in physical discomfort and the strain of a traditional veterinary clinic visit could cause additional pain and discomfort. We treat all of our patients as family, and provide compassionate and respectful care throughout their lives, and particularly when they are already struggling or at end-of-life.
Is there anything that a typical veterinary clinic provides that you do not provide? We have comprehensive capabilities and equipment that meets the needs of almost all cats or dogs for their entire life. Due to the nature of our business, we do not offer intensive care hospitalization where your cat or dog requires frequent, constant monitoring.
What's included in the wellness exam? A review of your pet's lifestyle, medical history, and any concerns that you may have. A physical examination by the doctor. Weight, temperature, blood pressure check. Wellness packages also include vaccines, bloodwork and labs, and a wellness ultrasound. You can opt for any of these services individually as well.
Do you have grooming services? We do not provide grooming services. There are many mobile groomers available if you prefer or require at-home services. We can provide very basic grooming such as nail trims but that is the extent of our grooming services. If your pet is exposed to other animals regularly through grooming or other ways, please be sure that their vaccines are up-to-date in order to minimize the spread of disease to your pet and other pets. Let the veterinarian know and they will recommend the appropriate vaccines for your pet.
What if my pet needs a dental cleaning our routine surgery? We have full capabilities for dental cleaning and tooth removals as well as all routine surgeries. Please contact us to schedule an appointment.
Scheduling and Visit
How do I schedule my appointment? Click / touch the Schedule Now button in the main menu of our website or at the bottom of each page throughout our site. You may also call 678-68LUCYS (678-685-8297).
What forms of payment do you accept? We accept Visa, MasterCard, American Express, and Discover. We also accept ScratchPay where you can be approved for payment in just a few minutes (see www.scratchpay.com for more information). We do not accept cash due to security reasons. Full payment is required at the time of service, just like virtually all traditional veterinary clinics.
What should I expect for my first appointment? Thanks for providing us the opportunity to serve you. Please see the 'First Visit' page for more information about what to expect on your first visit.
Can you see all of my pets during the same appointment? Yes, if you inform us of all of your pets during scheduling, we will allocate time for all of your pets. If you happen to only schedule one of your pets and another pet requires attention, we will do our best to accommodate but please know that in order to respect all patients' appointments and customers' time, our priority is to complete all scheduled appointments.
Do I need to be home during the appointment? For all new customers or patients, always yes. For repeat customers and patients, we will try our best to work with you if you are not able to be physically present during the visit; however, this is an exception basis and must be discussed and agreed upon in advance. It is generally better for you to be present for three reasons: 1) the veterinarian will gather information from you about pet updates, behavior, and concerns for all visits, and without this information issues or information may be missed that prevents the best possible care for your pet, 2) depending on any issues or concerns identified during the visit, the veterinarian may need your decision on which services to perform and approve the cost of those services, and 3) some pets may be hostile, territorial, or hide if their owners are not present when we arrive.
What should I do in the event of an emergency? Contact Cobb Emergency Veterinary Clinic at (770) 424-9157 or Blue Pearl Veterinary Partners at (404) 649-6333.
For time-sensitive, non-emergency needs, please contact us during normal business hours and we will do our best to respond to you and attempt to quickly provide service, but please be aware that we have scheduled appointments and may not be able to visit you the same day.
Who is Lucy?
Who is Lucy? We are a pet-centered veterinary practice and 'Lucy' represents your cat or dog. Your 'Lucy' is at the center of everything we do. Consider us your cat or dog's personal veterinarian.